Privacy Policy for Waterfront Private Hospital Ltd, Edinburgh
Last updated: 5 November 2026
Introduction
Welcome to Waterfront Private Hospital’s privacy policy. We are committed to protecting and respecting your privacy in compliance with the Data Protection Act 2018, UK GDPR, and relevant Scottish private healthcare regulations. Our hospital is registered with the Information Commissioner’s Office (ICO), demonstrating our compliance with UK data protection laws. Our ICO registration number is ZB584300.
Information We Collect
Personal Data: We collect and store personal details such as your name, address, email, phone number, date of birth, and other identifying information essential for providing healthcare services.
Sensitive Personal Data: In accordance with healthcare regulations, we may collect health-related and other sensitive information necessary for your medical care and treatment.
Website Usage Information: With your consent, we collect website usage data through cookies to understand how the site is used and to measure our advertising. See our cookie policy for what is set and how to refuse it. If you have accepted cookies and you send us an enquiry through the website, the list of pages you viewed on our site beforehand (page addresses and times only) is sent with it, to help our team respond and to show us which pages are useful to patients.
Use of Your Information
Your data is used for the following purposes:
Medical Services: To diagnose, treat, and manage your health effectively.
Communication: To provide updates about your care, hospital services, and any necessary administrative communications.
Record Keeping: We maintain secure medical records in compliance with legal requirements.
Legal Compliance: To ensure adherence to relevant legal and regulatory standards.
Service Improvement: We use anonymised data to improve our healthcare services and systems.
Sharing of Your Information
Your data may be shared as follows:
Healthcare Professionals: To ensure proper treatment, your data will be shared with relevant healthcare professionals involved in your care.
Third Parties: Your data will only be shared with third parties when consent has been obtained or required by law.
Legal Disclosures: We may share your data if mandated by legal obligations.
Advertising and Measurement
We advertise on Google. If you accept cookies when you visit our website, Google Ads and Google Analytics cookies allow us to see that an enquiry, an online booking or a telephone call from one of our pages followed an advert, so we can judge which adverts are worth running. Only the fact that an advert was clicked and that a form was sent, a booking was requested or a call was made is shared with Google; your name, contact details and anything about your health are not. We do not use information about what you read on our site to build advertising audiences. Once a consultation has taken place we may report to Google, in anonymised form and without your identity, that an advert led to a consultation or an operation, so that our advertising budget is spent on what helps patients find us. You can withdraw cookie consent at any time by clearing this site’s cookies in your browser.
Our Free AI Consultation
Our free AI consultation is an automated tool that answers questions about our procedures, prices and recovery. It does not give medical advice and does not make decisions about your care. What you type may include information about your health. It is stored and may be read by our team so that we can check and improve the service, and by sending a message you consent to this, so please do not include anything you would rather not share. It is processed on our behalf by the technology companies that provide the tool.
If you ask us to email you a summary, or to call you, your details and a copy of the conversation go to our enquiries team so that we can do that and follow up your enquiry. We keep these records for as long as we need them to handle enquiries and run the service.
If you have accepted cookies, we also record whether you reached the tool from one of our adverts, so that we can judge which adverts are worth running.
Data Security
We are committed to ensuring the security of your personal data by:
Implementing robust security measures, including encryption, password protection, and secure storage.
Ensuring our staff is trained in maintaining the confidentiality and security of your data.
Utilising secure data transfer and storage methods, including lockable filing cabinets for paper documents and encrypted electronic devices for digital records.
Retention of Medical Records
We retain your medical records for the period required by UK law based on various factors such as the type of record, your age, and the treatments you have received. Records are securely deleted or destroyed when no longer needed for medicolegal purposes or after the specified retention period has passed.
Your Rights
As a patient, you have several rights concerning the personal data we hold about you:
Right to be Informed: You have the right to know what personal data we hold and how we use it.
Right of Access: You may request a copy of the data we hold about you at any time.
Right to Rectification: If you believe our information is inaccurate, you can request a correction.
Right to Erasure: In certain circumstances, you may request the deletion of your personal data.
Right to Restrict Processing: You can ask us to limit the use of your personal data in certain situations.
Right to Data Portability: You may request that your data be transferred electronically to another healthcare provider or organisation.
Right to Object: You can object to processing your data for certain purposes.
We will respond to all rights requests within one month. If you wish to exercise any of these rights, please contact us.
Automated Decisions and Profiling
We do not use your data for automated decision-making or profiling.
Data Breaches
We have protocols in place to manage data breaches. In the event of a data breach that risks your personal rights and freedoms, we will notify you and report the breach to the ICO within the legal timeframe.
Policy Updates
We regularly review and update our privacy policy to ensure compliance with legal standards and changes in our practices.
Contact Us
If you have any questions about how we handle your personal data, please contact:
A welcoming visit from the front door, light & bright and a comfortable waiting area. Consultation, I was made to feel at ease with all the information and options were clear.
I've visited Waterfront several times this year to receive treatment for psoriasis and have been well cared for. The staff are always very helpful and it's good to receive appointment reminders by text & email
My experience for a mole removal was excellent - clear explanation of what was to happen, friendly staff and a quick efficient process that felt very safe and pain free. Totally recommended!
I arrived full of worry about having a difficult procedure. From the start, staff were positive and helpful. The doctor at my consultation was reassuring, which was nice, but carefully and fully explained his assessments and recommendations, which was something not always or even often encountered--a big load off my mind, and some good cheer.
Calming atmosphere in reception area with friendly staff. I managed to get a very early appointment and treatment the very same day which was so appreciated. Dr Aldridge was thorough, explained everything clearly and very reassuring. I felt taken care of.
I am now 10 months post breast augmentation with Dr Quaba, and honestly, I couldn’t be happier with my decision!
After researching for quite some time, I had consultations with a few different surgeons, but Dr Quaba was by far the one I felt most comfortable and at ease with. Having undergone open-heart surgery as a little girl, going under anaesthetic was something I had thought long and hard about, and I had been sitting on the fence about having breast augmentation for years. It was so important for me to find a surgeon I felt I could completely trust, and Dr Quaba gave me that confidence.
After having four children and breastfeeding them all, I felt I had lost so much of my natural breast tissue. My confidence, especially wearing swimwear on holiday, just wasn’t where I wanted it to be anymore.
Looking back now, I honestly wish I had done it years ago! The difference it has made to my confidence has been amazing, and I’m so glad I finally took the step. From my initial consultations to the whole experience, I felt reassured and in safe hands.
I cannot recommend Dr Quaba enough. I genuinely recommend him to everyone I speak to who is considering breast augmentation. If you’re sitting on the fence like I was, I would definitely recommend booking a consultation and having that conversation.
Making an appointment couldn’t have been easier. Professional and welcoming. Waiting area is bright and nicely decorated with tea/coffee making facilities. Reassuring appointment with a consultant. Would highly recommend.
Excellent from start to finish, beautiful hospital, staff from reception, nurses and of course the wonderful Omar, all excellent. After a long look at various hospitals, doctors etc decided to go to the Waterfront Hospital, friendly polite and listened to my concerns, I was given truthful advice and oh my god Omar knows what he’s talking about, he removed my festoons, hardly any bruising no pain, just perfection. 10/10 would definitely recommend
I had a wonderful consultation with Dr.Katy Nassar
I had a wonderful consultation with Dr Katy Nassar and couldn’t be more grateful for her professional advice, care, and recommendations. She took the time to discuss suitable treatments and explain the best options for me. I truly appreciate her expertise and look forward to working together on the recommended aesthetic procedures. The consultation was a very positive experience, and I felt confident and well cared for throughout. Thank you, Dr. Katy, for your guidance and support. I highly recommend her!
Had my six monthly skin review a month early as I had noticed a lesion near my eye. Dr Aldridge seen me within 48 hours and surgery arranged for a couple of weeks later to have the lesion removed (which was diagnosed as as an early skin cancer). Extremely efficient service yet again from Waterfront and being able to have these skin checks done routinely alleviates any worries for me as a person that has had several skin cancers over the years.
The booking process was really straightforward. Everyone was friendly, welcoming and professional. My consultant was thorough and reassuring. I am happy to recommend tge Waterfront hospital.
My visit was on time and stress free. Car parking no problem and reception courteous and efficient. Dr Ben Aldridge explained calmly and very clearly what would be involved in my procedure. Plenty of time was available to ask questions. I can look ahead to the next stage of my treatment fully prepared and with confidence.
I had an amazing all in experience with Dr Will Anderson and all the nursing team. Their care throughout and after was great. Really happy with my final results. All staff were lovely and approachable. I had so many questions after my 1st consultation and the staff were proactive at responding. Would highly recommend.
Excellence from start to finish of my experience. Speedy, easy appointment, relaxing surroundings, great communication, really competent consultation and timely follow up. I was delighted, particularly to have my anxiety alleviated.. to be recommended.
Dr Aldridge was very accommodating as I had to travel from quite a distance. The treatment I had was quick and easy with minimal scarring and I was happy with the results.
I had my six-month review with my surgeon and once again had a fantastic experience. Communication has been excellent throughout, and I have always felt listened to, reassured and very well cared for.
I am absolutely delighted with my results and very grateful for the professionalism, kindness and aftercare I have received. I would happily recommend the clinic.
Thank you team waterfront. From consultation with Omar , pre op phone calls to surgery day with Omar every stage and every person made me feel at ease and important. Staff extremely professional. I’m very happy with my results, just had my 6 check. Thank you to Omar and team Waterfront.
The hospital was easy to locate and parking was ample. On arrival all staff were welcoming. Dr Ben Aldridge was very pleasant and professional. However I would say the fee of £200 is quite excessive, as my assessment took less than 5 minutes and I felt the Dr was asking, if there was anything else he could help with as I was diagnosed so quickly …however the appointment has given me peace of mind and so I am pleased with that.
Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I got a taxi home. Very modern clean facilities with coffee/tea & biscuits available.
The hospital is clean, comfortable and has more of a top hotel vibe with a good coffee lounge and friendly receptionist. I was there for masseter Botox for tmj issues and Dr Katy Nassar was very kind and professional, explaining everything about the procedure clearly and thoroughly.
Seen by consultant who was v professional. Would have liked to have been made aware in advance that moles could be frozen as part of the appointment. I would have marked or listed them. Other than that a v good experience. Felt unsafe in car park as v. hidden!
My experience at The Waterfront Private Hospital was nothing short of amazing. I am a returning patient of Mr Awf Quaba and will continue to choose him and The Waterfront, especially after my positive recent experience.
The hospital was clean, luxurious and smelt amazing on entry. I was given a very warm welcome by the staff members and taken to a lovely waiting area which helped to put me at ease before the procedure. I was then looked after by the nurse and taken to my room to be prepared for surgery.
Before the operation, I was visited by my surgeon, Mr. Awf Quaba where we shared a lovely chat and I was able to ask questions - this further eased my nerves of surgery and created a sense of calm.
The procedure itself felt like it was over with a blink of an eye. Waking up, comfortably rested in recovery where I was looked after by the wonderful nursing and healthcare staff.
Mr. Quaba did an absolutely fantastic job, as always. He is exceptionally talented and a true master of Plastic Surgery. I will always choose him as he is one of the most knowledgeable practitioners, excels in precision and makes the patient comfortable. Overall, I am very pleased with my results and would greatly recommend The Waterfront private hospital.
Dr Ben Aldridge is a very personable man who carried out my examination and treatment perfectly. I would come back to your hospital purely because of him. Excellent that I only had to wait two weeks to get an appointment
i was well looked atfer from the minute I walked into the hospital there was a receptionist at the door who lead me upstair to where the waiting area was with tea coffee ect.and biscuits to have , Iwas booked in at the reception there .When I went into see Awf he explained in detail what would happen and I he helped me decide how far with my surgery I would like to go because i wasnt sure if I needed top eye lift and he helped me decide also explaining how the surgery would be carried out and the aftercare showing me before and after photos I have been to a couple of other hospitals to look at having surgery but for one reason or another I wasnt happy with the experience it felt more like a company than a place where I would have surgery done, but waterfront gave me the confidence to have my surgery done I was treated like a patient and I would also be well cared for before and after surgery
Booking was straightforward. Was seen 5 minutes early. Received professional but friendly attention. Clear instructions given for after care. I did not feel anxious at all as had complete trust.
Pleasant experience. Brand new hospital in Edinburgh. Taken on time whilst offered coffee and biscuits while I waited. Consultant Dr Ben Aldridge used his knowledge to explain the skin condition and offered to remove there and then without having to arrange another appointment.
I love my experience at Waterfront, and Dr Nassar is wonderful. She gave me good advice and we discussed my treatment in length. I will definitely be coming back and recommend the Waterfront hospital.
This private aesthetic medical clinic is to be commended. If you're considering surgery you will be in the hands of one of the Uk's top surgeons. I'm a doctor having sent many clients for face lifts and have always been impressed by the effective yet natural results . The Waterfront hospital itself is both professional as one would expect for this type of surgery and "state of the art " aesthetically. I would highly recommend anyone considering facial surgery to make the trip to Edinburgh Helen St John MBChB MRCOG
All the staff were helpful and friendly. Mr Nazeem made sure that I understood my options, including risks. He made it very clear that the 'do nothing ' option was still valid. I decided to gobahead with the surgery option which he completed then and there. Very efficient, no pain. Kept me at my ease. I would recommend him to friends.
From start to finish I have had an amazing experience with this clinic. I cannot speak highly enough of my surgeon Dr. Ewa Madjak-Paredes. My initial consultation filled me with confidence to move forward with the surgery and now 8 weeks post op I have now had my final checkup and I am so happy with my results. I cannot recommend The Waterfront Clinic enough for their professionalism and would not hesitate to visit in the future.
A very calm relaxed environment where you are looked after before during & after any procedures ,would not hesitate To recommend cannot speak highly enough of the team here .
Would definitely recommend to friends and family, hospital is modern and extremely sparkling clean. All staff very friendly from the minute you walk through the door. Consultant explained the procedure in detail and felt relaxed throughout the experience
The Waterfront Hospital is a beautiful, clean, bright and spacious place. Dr Katy Nassar is extremely professional and skilful at assessing and administering Botox for wrinkles. I would highly recommend. I will definitely go back.
Very impressed by the holistic approach. I booked for a check up on one mole and was very reassured to get an all over mole body check. An annual check up is an excellent plan.
I had a really positive experience at my private consultation. From start to finish, I felt completely at ease and was given plenty of time to discuss everything properly without ever feeling rushed. Everything was explained clearly and thoroughly, and all of my questions were answered honestly and professionally.
My experience with Waterfront Private Hospital has been excellent. When I attended my consultation with Mr Awf Quaba everything was explained to me very thoroughly, and what I should expect. I had my surgery in the Spire Hospital as I needed to stay over night. The care was exceptional, they can't do enough to help. I had follow up appointments which all went well. If I had any concerns regarding my recovery, they were answered straight away. Overall I am very happy with the results and with the care I have received.
First point of contact- the receptionists were warm, friendly and smiling, which was welcoming. I asked if Mr Quaba was free to say ‘hello’. Understandably- Mr Quaba was busy with consultations. I had only ever had Mr Quaba in the past, last visit being 2022- for Botox etc to make my face look less tired for attending my daughter wedding. With my son now getting married the first thing for me to do was repeat the process. I consulted with Dr Katy Nassar, what a delightful Doctor- lovely. Caring, gentle and kind. I give my visit to the team 5 stars. Thank you kindly. Angela Ramseyer
All the staff from front reception to the Doctor, all very friendly and professional, 1st class service and highly knowledgeable on the procedures discussed, showing great understanding and empathy to the patients needs.
I had a fantastic experience with Dr Katy Nassar who is the aesthetics practitioner at Waterfront . She made me feel completely at ease and gave me honest professional advice. She is such a lovely person and so easy to talk to. I would thoroughly recommend her .
The professionalism and kindness displayed by all staff is exemplary. Mr Quaba made me feel at ease and installs confidence in his services whilst being open and transparent.
I was received with courtesy . Staff offered help but did not insist. As I was early, I was offered a comfortable seat and some refreshments. The hospital is very clean and there is a calm atmosphere so that I was relaxed when it was my turn to be examined.
This hospital and its team are truly exceptional. From the moment you walk through the doors, you are met with kindness, warmth, and genuine care. Every member of staff makes you feel welcomed, valued, and safe, which means so much when you’re feeling vulnerable.
My surgeon took on my case after a traumatic experience elsewhere left me battling sepsis and without one of my implants. Physically and emotionally, it was an incredibly difficult time, and I had lost confidence in seeking further treatment. I was frightened about undergoing surgery again and struggled to find anyone willing to help. Mr Anderson at Waterfront listened with compassion and understanding, arranging a consultation that would ultimately change everything for me.
My surgeon not only restored my confidence but also gave me back a part of myself that I thought I had lost. His skill, professionalism, and calm, reassuring manner were remarkable throughout. I will always be grateful for the care and dedication he showed me.
On the morning of my surgery, I was welcomed into a private room where everything was explained carefully and thoughtfully. There was never any feeling of being rushed, and every question I had was answered with patience and kindness. The whole experience felt personal, supportive, and centred around my wellbeing.
The anaesthetist and theatre nurse were equally wonderful. Their warmth and attentiveness helped ease my nerves, and I felt completely looked after from beginning to end. It was clear that they genuinely cared, and that reassurance meant more than words can express.
Having experienced poor aftercare elsewhere, this was naturally one of my biggest concerns. However, the aftercare I received at Waterfront was outstanding. The staff were attentive, compassionate, and incredibly thorough, giving me complete confidence that I was in safe hands throughout my recovery.
What began as one of the most difficult experiences of my life has been transformed into one of healing, hope, and renewed confidence. I cannot thank the entire team at Waterfront enough for the exceptional care they provided. Their kindness, professionalism, and compassion made all the difference during a time when I felt at my most vulnerable.
Thank you for helping me close such a difficult chapter and move forward with confidence again. I would recommend Waterfront wholeheartedly to anyone considering surgery.
Had a lovely consultation with Mr Quaba. He was very informative, he listened intently as to why I was visiting him. We discussed options, expectations and outcomes. I will review literature that Mr Quaba is sending me and then have a second consultation to discuss plans.
Friendly and professional service throughout my procedure. The staff were welcoming and made everything feel straightforward and well explained from start to finish. Special thanks to Dr Nassar for being calm, reassuring, and professional throughout — it really helped me feel at ease.
Nothing short of exceptional service from initial contact to post op appointment. Delighted with the results of the surgery and do not hesitate in recommending waterfront.
I cannot recommend Mr Omar Quaba and the Waterfront Hospital highly enough. My first experience of private healthcare and it was in every way an excellent experience. Mr Quaba not only is an excellent surgeon but he has a wonderful manner and at every step of the way he put me at ease and was very reassuring throughout the whole process of my Upper Blepheroplasty. I am ‘over the moon’ with the outcome and could not have wished for a more natural and satisfactory result. I 100% recommend Mr Quaba and the Waterfront Hospital.
I had a speedy process from first contact to seeing Dr Ben Aldridge. Ben was personal, straight to the point and informative on multiple details. I felt reassured from the whole experience and would recommend the service.
Dr Katy was excellent. She is extremely professional. The procedure was explained fully including expectation of results and potential side effects ( of which there were none!). I felt completely relaxed and felt no pain during the procedure. The surroundings in the facility were perfect- welcoming and clean. Reception staff were also extremely pleasant and professional. I’d highly recommend this facility for cosmetic procedures.
My experience at Waterfront was excellent. Every stage of the process was seamless and highly professional. The clinic itself is beautifully presented, and the staff were both professional and welcoming. Having my procedure completed on the same day was a significant advantage. I would not hesitate to recommend Waterfront and my surgeon, Mr Nassar.
Absolutely stunning facilities. Felt like a VIP walking into the buildings. Reception staff were very welcoming and attentative. Mr Quabib was very informative and clear regarding the pros & cons of my requests. Although I was not suitable for the procedure I wanted, the alternatives he offered were equally as good. in all aspects. The treatment he offered was very personalised and everything was explained clearly. I look forward to my appointment dates for treatments. Would absolutely recommend this team to future candidates.
My experience with this surgeon was disappointing. After undergoing both upper and lower blepharoplasty, I was left with a significant indentation under one eye. I attempted to correct it with filler, but it did not resolve the issue enough to restore a normal contour. Despite raising my concerns, I did not receive adequate support, explanation, or a meaningful plan for correction. I am now looking elsewhere for corrective options. I would advise anyone considering this procedure to research thoroughly and ensure they choose a surgeon who provides comprehensive aftercare.
The staff were very welcoming and professional. The location was easy to find. The place was exceptionally clean. My appointment was on time and very professional and understanding.
Mr Nassar was extremely personable, professional and efficient. I had my consultation and procedure carried out in one visit, and was in and out of the clinic very quickly. Pristine hospital, spotlessly clean and relaxed atmosphere. Highly recommend.
Excellent surgeon, wonderful nurse. Beautifully calm rooms. Everything explained clearly at each step. All questions answered without any rush. Very happy with the results so far
I visited the clinic for an Ultrasound which was performed by Dr Theodora Zachari. I was very impressed by her professionalism, knowledge and how lovely she was. She made me feel very relaxed and took the time to talk to me about any questions/concerns l had. I didn’t feel rushed and left the clinic with the answers I needed. 10/10
Am not happy at all they just collected my consultation fee without doing anything giving me different excuses not to do the surgery for me it so painful I lost £125 for nothing
I had a wart on my face removed. Staff were kind and welcoming, and Dr Ben Aldridge was efficient and reassuring. It took a bit longer than expected to get an appointment, and it would have been helpful if I had been provided some printed take-home care instructions, as it can be difficult to retain information when you're feeling a bit anxious. I'm early in the healing stage but everything looks good so far. Thank you!
I had a really positive experience with my implant removal surgery at Waterfront private Hospital. All of the staff were friendly, kind and professional throughout, which made the whole process feel much easier.<br><br>My surgeon Mr Anderson was brilliant. He is very experienced and knowledgeable, but also empathetic, reassuring and has a great sense of humour, which really helped put me at ease. I felt listened to and completely in safe hands.<br><br>The only reason I’ve given 4 stars rather than 5 is that email responses weren’t always as quick as I would have liked, especially when I had questions or needed reassurance. That said, the care I received in person was excellent, and overall I’m very happy with my experience.
Professional staff, exceptionally clean premises, staff were very welcoming, comfy waiting area, plenty of spaces for parking and of course my Consultant was kind, caring, patient and amazing!
Very pleasant and efficient service , good helpful , confidence -building consultation but I am being asked to write this review before I have had the procedure!!!
⭐⭐⭐⭐⭐<br><br>I recently had a consultation with Mr John Biddlestone regarding a septoplasty procedure, which will be both functional and cosmetic. From start to finish, the experience was excellent.<br><br>Mr Biddlestone was extremely knowledgeable, professional, and approachable. I have a pacemaker and had a number of questions and concerns about how this might affect my treatment. He was very knowledgeable and answered all of my queries thoroughly, and made me feel completely reassured.<br><br>His expertise and attention to detail gave me a lot of confidence in moving forward with the procedure. I left the consultation feeling well informed and comfortable with my decision.<br><br>I would highly recommend Mr John Biddlestone to anyone considering nasal surgery. A genuinely first-class consultation and a five-star experience.
Staff were very friendly.The doctors were very professional ,listened to me and explained everything very well. I felt very comfortable and at ease. Definitely would recommend.Thank you.
I did my research and this was the third consultation that I booked and paid for. This one was by far the most detailed and gave me the most confidence. It was my third consultation and I had already made my decision to with another surgeon prior to this consultation but as I had already paid rather than cancel I thought I might as well attend. This surgeon was a lot harder to get dates and although I have not had the surgery yet im so glad I waited. I booked this surgeon for a consultation based off lots of research but ultimately a comment made on here. I hope this helps other people find the right surgeon.
Well 7 weeks ago I choose this hospital over going abroad, I’m a 58 year old female. I had a breast reduction and uplift with Omar quaba junior. From start to finish the surgeon , nurses and any staff were very understanding and very helpful. After surgery I was worried about a few things so phoned them the said it’s all normal but if you want to come along we will check you out , nothing was a hassle or problem, other times I’d email pics n they would say pop in and we will put your mind at ease( I’m a worrier) . I never felt that they were thinking anything else but my well being my surgeon would come by my check ups just to say hi and check how I was healing . Nurses were also making sure I was mentally good with how I looked and was feeling. So if you’re thinking of having anything done here I would 1000% go here. Good luck to anybody just waiting on surgery here you won’t regret getting it done here .
I would like to express my sincere gratitude to the entire team at Waterfront Private Hospital for the outstanding care and professionalism I received.
A special thank you to Dr. Awf, Dr.Katie, and every member of the team. From my first visit to my follow-up care, everyone treated me with kindness, respect, and genuine compassion. Their professionalism, elegance, and attention to detail made me feel comfortable, confident, and well cared for throughout my journey.
The hospital provides exceptional patient care in a welcoming and supportive environment. Every member of the staff goes above and beyond to ensure the highest standards of service.
I recently had a consultation at Waterfront with Mr Omar Quaba, and I couldn't fault the professionalism shown by both the reception team and Mr Quaba himself. Everyone was welcoming and friendly from the moment I arrived. Mr Quaba was approachable, easy to talk to, and explained the procedure clearly, answering all of my questions. He made me feel completely at ease and confident in my decision. I plan to schedule my surgery in November and will happily return to leave another review after the procedure.
Very kind and caring while conducting examination. Very helpful advice re health screening. Will return to have annual check ups. Would highly recommend.
First time having any type of surgery , Dr Awf Quaba performed septorhinoplasty on me, He is great at understanding exactly what type of nose you want and also very realistic at telling you what he cant and wont do so you know exactly what you're getting before you go into surgery, I felt very at ease and went in with no stress. The results even from two weeks are beyond what i expected and i couldn't be happier. The entire surgical team/staff was so welcoming , accommodating and reassuring, Thank you for all the team for giving such a good first experience
Had a consultation with Mr Awf Quaba recently and was very happy with the whole process. From the ladies at the front desk who made us feel very welcome upon arrival, a short wait as we’d arrived very early for our appointment in a lovely relaxed setting with a nice selection of refreshments, then the consultation itself which was very informative and exactly how we’d hoped it would be. Very happy overall.
So far I've only had an initial consultation but i found all staff I encountered to be welcoming, warm and professional. Dr Quaba was able to settle all my nerves about the process and I am happily pursuing them for my surgical needs.
Another excellent visit to Waterfront Private Hospital with Mr Will Anderson, and warmly welcomed by Practice Manager Debbie. This is my third visit and each time I have been impressed by the excellent standard of care and professionalism shown by Mr Anderson and all the staff, both medical and administrative. It's very much appreciated. I would highly recommend Waterfront Private Hospital.
Hello. Firstly it was a greate pleasure to receive the surgery By Mr Will Anderson. He is a great surgeon and very helpfull. He is a greate specialist in terms of plastic surgery(gynecomastia), due to his great knowledge i received great treatment ,and im fully satisfied. He boosted my confidence. The reception staff is very helpfull!. The nurse Mr Damien,was a fantastic chap and very helpfull, as after the two days of operation,he gave me a phone call to check up and see how i am feeling. I am also thankfull of the other nurses ,such as Olga and the rest of the other staff. You are a great team! Thank you so much. I highly recommend this clinic, everything is very high level,very clean place(hygiene very high quality). Please do not hesitate to come to this clinic,its worth the money!. Mr Anderson,once again big shoutout to you,thank you so much for the great treatment and operation. Additionaly Mr Anderson is very tolerant gentlemen,as he has taken in account my religious believes in terms of a certain treatment,i really do appreciate that!. I highly recommend this clinic.
I saw the dermatologist Ben Alderidge for a suspicious skin anomaly, he immediately put me at ease and I felt I was in the company of someone who very much knew what he was talking about. I would have no hesitation in recommending Ben Alderidge to anyone who has worries about possible skin cancer lesions, I believe he is one of the top dermatologists in his field. The Waterfront Hospital itself was of a very clean high standard, and all the staff very professional.
I had a great experience at Waterfront Hospital with Dr. Nassar. I had a cherry angioma and a mole removed, and the whole process was handled very professionally while still feeling warm and friendly. Dr. Nassar explained the procedure clearly, made me feel comfortable throughout, and answered all my questions. The intervention went smoothly and I felt very well cared for from start to finish. I would definitely recommend Dr. Nassar and the team at Waterfront Hospital.
My recent experience at Waterfront was first class from booking an appointment to attending the hospital I was made to feel very welcome and I was quickly put at ease by all the members of staff that I encountered…
I recently had an ultrasound done at Waterfront Hospital. It was really easy to make an appointment online. Upon arrival the building is immaculate inside and outside. It is very inviting and the staff was lovely. My ultrasound technician Dora was amazing and wonderful as she was so caring during my ultrasound. I had a consultation after my ultrasound with Doctor Quaba. He was also very lovely and attentive. We went through my ultrasound, which turned out free and clear of any issues. I was given my results immediately to take home with me.There was no hard selling on anything, just a very pleasurable doctor experience. I would definitely come back for other services. I got a full report from the doctor the next day with all that was discussed and done. Amazing service!
After seeing a post online about the Allergan implant recall I was super anxious as I suspected these may be the ones I have. I contacted Waterfront and within a few hours the reception staff had pulled my notes and sent me over an email with lots of descriptive information in regards to this.
With being the worlds worst worrier and googler I was still feeling super anxious about everything so I booked an ultrasound and consultation with Mr Quaba, who was my surgeon 9 years ago.
My ultrasound was with Dr Zachari. She was so lovely, she made me feel totally at ease and took the time to explain everything and reassure me whilst preforming my ultrasound. Afterwords I had my consultation with Mr Quaba who again took his time explaining everything, advising me what he felt was best to do whilst taking how I was feeling into consideration.
To anyone who is currently in my situation and wants that peace of mind I couldn’t recommend this service and Waterfront anymore.
Great experience. Dr. Nassar was polite and professional as he presented all the options to me. They were able to squeeze me in for the minor procedure on the same day which was a pleasant surprise as the location is a bit far away for me and they are usually not able to accommodate a same day procedure. The procedure itself was fast, smooth, and I have no complications or complaints afterwards. The trickiest part was figuring out how to get into the building which involves an intercom but the door person just let me in right away when they saw me. Thank you!
Lovely clean building with friendly staff. Relaxing waiting room with tea/coffee facilities …. Reassured and felt comfortable throughout the minor procedure / highly recommend
I had a breast uplift and implants with done by Dr Awf Quaba back in May last year, from the moment I stepped into the building I felt at ease, my first consultation was back in January 2025 and I found Dr Quaba very lovely and made me feel comfortable. I knew straight away that he was the man to do my surgery! Fast forward to the May and I was treated amazingly before and after my operation. I can honestly hand on heart say that he has changed my life by fixing my breasts after years of breastfeeding and losing weight, now I cannot wait for the summer to wear clothes that before my operation just wasn’t possible! Thankyou again Dr Quaba , you really are amazing at what you do! X
Mr Quaba is by far the best facial surgeon in the country. I have worked in Medical Indemnity Insurance for private practice surgeons and am well aware of the clinical outcomes for Briains greatest surgeons. But when I decided to choose a surgeon for myself Mr Quaba senior was indeed the best choice and I have to say provided and incredible result I expected. A true honest talented surgeon who always puts the patients health first.
I had a terrible experience with a few clinics within Glasgow, and had lost faith . Then after lots of research I found this clinic . After a very detailed consultation I went on to have Breast implant removal and replacement with Dr Quaba and the medical team I cannot thank enough . Highly recommend this clinic to anyone looking for professional medical care . My recovery was great, with help and advice only a call away if needed .
I recently had a consultation with Dr Omar Quaba and I couldn’t be more impressed with the experience. From the moment I walked into the hospital I felt welcomed and at ease. The staff were very professional and efficient. Dr Quaba took the time to personally greet me and understand my concerns.
The consultation was very thorough and attentive. I was listened to carefully, asked questions and everything was explained in clear understandable terms. I never felt rushed at any point and every one of my questions were answered with patience and honesty.
Instead of feeling pressured, I felt supported and well-informed about my options. Dr Quaba demonstrated genuine compassion and professionalism.
After this consultation I feel confident and reassured for moving forward with surgery. I would highly recommend Dr Omar Quaba to anyone seeking a skilled, knowledgeable, and caring surgeon.
Time spent at Waterfront this morning was wonderful in every way; my husband and I could not be more grateful for the expert treatment by Dr.Aldridge and for the kindness of the staff
I had such a positive experience with the waterfront private hospital, specifically Mr Omar Quaba. From the first appointment to the last I was 100% taken care of, the attention to detail, the care during and after is outstanding. Mr Quaba has a heart of gold and he genuinely wants to do right by you. If anyone was thinking about getting treatment look no further as I cannot recommend the team enough.
After having a botched mastopexy with implants and uplift at Manchester Private Hospital, I was extremely nervous about going through revision surgery. Because of this, I did a huge amount of research before making any decisions.
My experience with Waterfront Private Hospital was incredible. From the very beginning, Dr Omar Quaba was extremely informative and honest. He explained things to me that I hadn’t been told during my first surgery, and he was very realistic about what could be achieved with a revision, which really helped manage expectations and build trust again from my previous surgery experience.
I am now five months post-surgery and I honestly couldn’t be happier with my results – they look absolutely incredible and have exceeded all expectations, especially with being a revision. I am so glad I went ahead with revision surgery and chose wisely who I went with!
The entire team at Waterfront Private Hospital were amazing. From the nurse who took me into surgery, to the anaesthetist, and the team involved in my follow-up care, everyone was kind, professional, and supportive. Nothing ever felt like too much trouble, and they were always available when I needed them, even calling to check in post-surgery.
I would honestly only recommend Waterfront Private Hospital and am so grateful for the care and results I received.
I came here for a mastopexy last week, performed by Mr Anderson, and I cannot fault my experience. Everything went extremely well and I would highly recommend this hospital.
All of the staff were kind, friendly, and professional. Laura, my nurse, was very caring and supportive throughout. My anaesthetist made me feel at ease before going into surgery and was lovely during the whole process. She even came to check on me at the end, which I really appreciated. When I woke up in recovery, Isabella looked after me and she was amazing.
The whole team was excellent and I have no complaints at all. Mr Anderson clearly takes great care in his work and is an amazing surgeon.
Premises are excellent and easy to find. Staff are most welcoming and happy to answer any questions. Very quick and efficient process for consultation and treatment
First class all round - appointment arranged quickly; saw Dr Ben Aldridge who proposed a procedure the same day, which he did with great skill and care.
A quick and efficient procedure to remove a facial mole, in a very pleasant and immaculately clean environment. Doctor and staff were excellent. Would recommend.
I cannot praise the wonderful team at the Waterfront Private Hospital highly enough. Efficient, caring and friendly. Having surgery is an anxious experience, however, the staff put you at ease from the moment you walk through the door. I have no hesitation in recommending this amazing facility and in particular, Mr Anderson.
Brilliant experience! Friendly and efficient welcoming staff in a spotless and relaxing waiting area; tea, coffee and water available. Medical staff are also friendly, making you feel at ease even if you are tense about your condition, and very professionally expert. I saw Dr Ben Aldridge about a skin lesion diagnosed as a Basal/squamour cell carcinoma. I had watched the lesion grow over several weeks and was anxious for it to be removed before it developed further. I was immediately offered surgery under local anaesthetic the very next day when Dr Aldridge operated to remove the growth. I await the results of a biopsy, but the growth has been removed , The excision was quick and painless, neatly stitched and is now healing. Considerate, thorough and reassuring, he talked me through the process both before, during and after the operation. I can't speak more highly of Dr Aldridge and the staff at the Waterfront and for any dermatological diagnosis and procedure, would recommend this hospital without hesitation.
I’m one day post-op at the Waterfront Private Hospital in Edinburgh and couldn’t be happier with my experience. From my first consultation two months ago to surgery day, the care has been exceptional. I was able to ask as many questions as I needed, and the nurses were incredible checking on me constantly and keeping me comfortable throughout.
Huge thanks to Laura, Kerry, Clare, and the rest of the team for their amazing care. Most of all, thank you to Mr. Dr. Omar he’s reassuring, and made me feel completely confident and safe from start to finish. I knew I was in great hands. Highly recommend the Waterfront Private Hospital! I did visit other clinics around Scotland and London but I’m so glad I chose this one
I attended waterfront Hospital to have moles checked. I met with Dr. Kazem Nassar who put me at ease straightaway, and I would highly recommend. I work in the beauty industry and will be recommending to any client, friend or family member who has a suspicious mole or lesion to the waterfront hospital.
I attended an appointment to see Dr Ben Aldridge for a skin issue i wanted checked out for cancer. After initial consultant a sample from one of the growth were removed and sent for testing all very painless and all explained clearly a nice Doctor. The hospital is spotless and staff all very nice . Parking on site is great to.
I was super anxious as this was my first time under general anaesthetic, but the team at Waterfront Private Hospital were amazing from start to finish. Dr. Will Anderson explained everything clearly and put me at ease from the consultation onwards. On the day, Damien greeted me by name (he’s definitely my “fairy godmother” of the day!) and made me feel welcome straight away. Joanna, my anaesthetist, and Piel in surgery were so friendly and reassuring, which kept me calm. When I woke up, Isabella was by my side making sure I was comfortable and cared for. Everyone went above and beyond, despite my anxiety, I felt completely supported. Highly recommend.
The staff and the clinic are lovely, welcoming and very professional. I am really happy with my treatment and the results, I would use the clinic again.
I just wanted to say that Waterfront has one of the best teams I’ve ever come across. From start to finish, I felt extremely safe, supported, and in the best possible hands.
Dr Omar Quaba – your expertise, calm approach and reassuring presence were truly outstanding. I couldn’t have asked for a better doctor.
Procedures on my eyes and cheeks were both effective and importantly matched the expectations given by Awf Quaba. A very professional organisation. Can't be too complimentary.
From consultation with Dr Awf Quaba to aftercare, there isn't a better , more considered , more humble genius
Before - I certainly know during and most definitely after surgery- you are in the best hands - but most of all , the best mind is thinking of exactly how to achieve your goal and literally exceed your expectations
At 49 - my surgery has given me a neck and face better than at 33 or before
Without looking fake , taught , tight or pulled
I had a couple of wobbles not smoking pre - but kept my mind on the goal
Our appearance means so much to us , without us even thinking about it sometimes- if you are worried or nervous, you needn't be. I don't think there is an issue that he can't solve for us
The whole team , from reception- could not be more amazing
My surgery was 11 days ago as of date of posting
Dr Quaba came recommended to me and for that, I am so grateful
Was in for a recurring keratosis. The experience from reception to consultant advice was first class. At no point did I feel rushed or under pressure. The consultant was professional, patient and friendly. Great experience overall.
I can't put into words really how amazing an experience I had with Waterfront Private Hospital. Dr Quaba is nothing short of a genius. He knows his stuff and is a genuinely kind person. All the staff have been incredible. I have suffered with confidence issues for years but was so terrified of surgery that I just kept putting it off. From the second I stepped into Waterfront I felt safe, welcomed and understood. They all made the whole experience less scary. I cannot fault a single thing. I still felt supported and looked after even at home and knew if I needed advice or help they were just a phonecall away. I am so pleased with my results now that I'm fully healed from surgery. I have had no issues at all with recovery and healing. To say I'm pleased is a serious understatement. I can't thank the whole team at Waterfront enough and I will recommend them to everyone in the future.
I visited the Waterfront hospital for a consultation and was very impressed with both the staff and facility. I was reassured regarding procedure and after care. I would confidently recommend to family and friends
Very happy with service and care after treatment, all staff lovely, never had better care in hospital, highly recommended and Dr has experience. I will be back for more treatments.
I visited Dr Omar Quaba for breast augmentation/Up lift surgery and I couldn’t be happier with my experience and result. I have never had surgery in my life so the thought of going through this was very daunting to me. The staff and surgeon himself made me feel fully comfortable from start to finish.
For a matter of years I had been very unhappy with this area of my body and always wanted to change it. From 2023 to 2025 I had attended consultations with a few different surgeons across Edinburgh and Glasgow and never left feeling 100% excited or comfortable. I was recommended Quaba and when leaving the first consultation with him I knew this was where I wanted to go. I was fully education about the surgery I was about to undergo and was given enough time to think about it all. During this time I was not pestered by phone calls or emails to book the surgery appointment.
Just want to say a massive thank you to all the staff, the ladies at the front desk, the nurses and surgeon himself as I am really grateful for your kindness and everything yous do/have done.
Excellent service, care and attention to detail from start to finish. I cannot recommend the hospital and in particular Mr Awf Quaba enough and would recommend both Mr Quaba and Waterfront Private Hospital to any of my friends and family either now or in the future.
I had a lower face and neck lift combined with liposuction under chin 6 months ago and I am so pleased with the outcome. Thank you so much
Brand new, super clean hospital with incredibly professional and caring stuff members. I had an extremely positive experience and was extremely satisfied with the whole process and professionalism of Dr. Quaba. Would highly recommend!
I simply can't thank Dr Quaba and his team enough, they are all outstanding professionals. My whole experience was flawless. Dr Quaba is extremely knowledgeable, courteous and kind. Great care was provided throughout. Aftercare exceptional. Huge thanks to you all.
I had blepheroplasty surgery in May & am delighted with the results Omar & his team were wonderful, I felt very relaxed and well looked after throughout the whole procedure. The Waterfront clinic is lovely & calming, the staff at reception made me feel comfortable as soon as I arrived, thank you all again.
I'm so grateful to Dr Omar and Dr Awf Quaba for their 100% kindness, professionalism and attention to my health at every stage from pre-consultation to final review. I'm delighted with the outcome. The hospital is pristine and welcoming, and their team and nurses made me feel safe, informed and comfortable every step of the way. Highly recommended! Thank you again.
I had blepharoplasy done by Dr Awf Quaba a few weeks ago and I'm very pleased with the results. Everyone I met there was helpful, friendly and professional. I can definitely recommend this hospital
Everything and everyone at the Waterfront made me feel very Wynd the medical efficiency from reception to procedure was first class. Well done all, I am looking forward to having my stitches removed.
I had a very good experience getting a minor procedure which was painless. Everyone was very professional and kind. Relaxing atmosphere, I felt very calm and in good hands.
I just had a minor procedure under local anaesthetic at the Waterfront Private hospital. The team here are great - really professional, very kind and great at communicating what’s going on at each step of the way. The procedure was undertaken by Mr Quaba who is very experienced, very good at explaining things and the procedure went extremely smoothly. It’s a brand new building, really clean and calm and very tastefully decorated. I highly recommend this place 👍🏼
I am currently doing my keloid scar treatment which is working wonders for my very active scars, very friendly staff and Dr. Quaba is a star. Really good prices and service. Highly recommend, they have a lot of treatments available.
