Patient Coordinator/ Administrator
Waterfront Private Hospital, Edinburgh
19 January 2026
Position Type: Full-time (occasional evenings/weekends required)
Location: Waterfront Private Hospital, Edinburgh
Department: Administration
Reports to: Practice Manager
About the Role
Waterfront Private Hospital is a premium, independent private hospital in Edinburgh, specialising in cosmetic and reconstructive plastic surgery, skin surgery, and dermatology. We are known for delivering high-quality, patient-centred care in a calm, professional, and discreet environment.
We are now seeking an experienced and highly organised Patient Administrator to join our administrative team. This is a key patient-facing role, central to the smooth day-to-day running of the hospital and to ensuring an excellent experience for our patients from first enquiry through to follow-up care.
This role would suit someone who takes pride in professionalism, attention to detail, and delivering a consistently high standard of service in a healthcare setting.
About Our Working Environment
Waterfront Private Hospital offers a supportive, well-structured, and high-standard working environment. Our recent Healthcare Improvement Scotland inspection recognised the hospital as providing safe, effective, and person-centred care, with strong leadership and a positive staff culture.
Staff value:
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Supportive leadership that is open, approachable, and responsive
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A calm, respectful working atmosphere aligned with private healthcare standards
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A strong emphasis on teamwork and communication
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A modern, clean, and well-maintained facility
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Clear processes and high professional standards
We pride ourselves on being a small, close-knit team where each role is valued and where staff understand the importance of their contribution to the overall patient journey.
Key Responsibilities
The Patient Administrator will be responsible for a wide range of administrative and patient-facing duties, including:
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Acting as a first point of contact for patient enquiries by telephone and email
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Booking, scheduling, and confirming consultations and surgical procedures
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Coordinating closely with consultants, nurses, and fellow administrative staff
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Maintaining accurate patient records in strict accordance with GDPR and confidentiality requirements
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Processing patient payments, issuing receipts, and accurately recording financial transactions
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Assisting with surgical bookings, managing consultant and theatre diaries
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Sending pre- and post-operative documentation and arranging follow-up appointments
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Welcoming patients to the hospital, checking them in, and ensuring they feel informed and supported
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Carrying out general administrative duties including filing, scanning, and record management
Essential Skills & Experience
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Previous experience in an administrative or patient-facing role
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Excellent written and verbal communication skills
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Strong organisational skills and attention to detail
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Confidence using Microsoft Office and electronic record-keeping systems
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Clear understanding of confidentiality, discretion, and GDPR
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Ability to work independently while contributing effectively to a small team
Highly Desirable
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Previous experience in a healthcare, medical, or private hospital/clinic setting
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Experience dealing with patients and handling sensitive information
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Familiarity with appointment scheduling and clinical diaries
About the Successful Candidate
You will be a professional, calm, and reliable individual who understands the importance of discretion, accuracy, and patient experience within a private healthcare environment.
You will take pride in providing a high standard of service and will feel comfortable managing multiple priorities while maintaining a courteous and reassuring manner with patients. You will thrive in a setting where standards matter and where teamwork and mutual respect are central to daily practice.
What We Offer
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Competitive salary (approximately £28,000, negotiable depending on experience)
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The opportunity to work in a high-end specialist private hospital
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A supportive, professional, and respectful working environment
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Comprehensive induction and ongoing support
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The chance to be part of a close-knit team delivering specialist care
How to Apply
Applications are invited via our recruitment platforms.
Closing Date: Open until filled (early applications encouraged)
Waterfront Private Hospital is an equal opportunities employer and is committed to creating an inclusive working environment.
