Medical secretary
9th May 2025
Position Type: Full-time
Location: Waterfront Private Hospital, Edinburgh
Department: Administration
Reports to: Office Manager
About the Role
The Waterfront Private Hospital is a modern medical facility that aims to provide exceptional healthcare in a friendly atmosphere. We are currently seeking a dedicated Medical Secretary to join our team. This role requires evening and weekend flexibility and plays a crucial part in ensuring our patients receive the highest standard of care from the moment they contact our hospital.
Key Responsibilities
- Audio typing: Transcribe dictated medical letters, reports, and clinical notes accurately and efficiently
- Telephone and Email Management: Handle incoming calls and emails efficiently, providing accurate information, prioritising queries, and directing messages appropriately
- Appointment Coordination: Schedule and confirm patient appointments, liaising with consultants and the wider team to ensure smooth clinic operations
- Health Records Management: Maintain patient files, ensuring accurate storage, retrieval, and electronic record-keeping in line with GDPR and confidentiality regulations
- Payment Processing: Take payments from patients, issue receipts, and ensure financial transactions are recorded correctly
- General Administrative Support: Perform a variety of office duties, including scanning, photocopying, sorting post, and keeping workspaces organised
- Reception and Patient Interaction: Welcome patients, check them in, and guide them through their appointments, ensuring a professional and friendly experience
- Collaboration with the Medical Team: Work closely with consultants, nurses, and fellow admin staff to support seamless patient care and hospital efficiency
Essential Qualifications & Requirements
- Professional and courteous demeanour with all stakeholders
- Excellent verbal and written communication skills
- Experience in audio typing with speed and accuracy
- Strong organisational abilities and attention to detail
- Ability to work in a fast-paced environment and remain calm under pressure
- Capability to work independently and prioritise tasks effectively
- Proficiency in multi-tasking: handling calls, setting appointments, and assisting patients simultaneously
- Experience with Microsoft Office (training on our Patient Management System will be provided)
- Understanding of patient confidentiality requirements and healthcare regulations
Desirable Qualifications - Previous experience in a healthcare setting
- Familiarity with medical terminology
- Experience with electronic patient record systems
- Customer service background in a professional environment
About the Successful Candidate
The successful candidate will be able to demonstrate excellent administrative skills, efficiency, and a genuine commitment to enhancing the patient experience. You will play a vital role in our patients’ journey through the hospital and contribute significantly to the smooth running of our services.
You will possess the ability to maintain professional boundaries while showing empathy and understanding to patients who may be anxious or distressed. Your organisation skills and attention to detail will be key in ensuring the administrative side of patient care runs seamlessly.
How to Apply
Salary Range: Competitive, depending on experience, plus excellent benefits package
Closing Date: Open until position is filled (early applications encouraged)
Please submit your interest and CV to [email protected].
Waterfront Private Hospital is an equal opportunities employer and values diversity in its workforce.
